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RETURNS & EXCHANGES
We strive to make returns and exchanges of merchandise as easy as possible. Within 60 days, please have your Sales Order ready and call us at 1-713-955-3000 to obtain a Return Authorization (RA) number. This number must be printed clearly on the shipping label. Any packages without a clearly visible RA number may be refused and returned. This RA number is valid for up to 14 days beyond the 60 day return policy.
Please send your returns using the most economical method possible with insurance and a tracking number. If an error has been made on our part, we will only refund the equivalent of the most economical method, not any form of expedited shipping.
Refunds on returned items will be issued in the same form of payment as the original purchase. Once we receive and inspect your return, please allow 5-7 business days for the credit to appear in your account.
All returns are subject to a 20% restocking fee. Returned items must be uninstalled, in the original package, and in sellable condition -- just as you received it. Any merchandise received in unsatisfactory condition (such as rust, paint, or grease) will be returned to the customer at the customerís expense. There are no returns or exchanges on Ford NOS items, electrical items, stripe kits, decals, literature, software, video, or special order items.